Privacy Policy

1. Introduction

RadMiddle, Inc. ("askBIQ," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we handle information when you visit our website and use our platform at askbiq.com (the "Website").

2. Information We Collect

2.1 Account Information

• Email address (from Google OAuth)
• Name (from Google OAuth)
• Profile picture (optional, from Google OAuth)

2.2 Data You Upload

• CSV and Excel files you upload for analysis
• Data from connected services (QuickBooks, etc.)
• Queries you ask about your data

2.3 Automatically Collected Information

• Browser type and version
• IP address
• Pages visited and time spent on pages
• Referring website addresses
• Standard web analytics data

3. How We Protect Your Data

We implement enterprise-grade security measures:

• Encryption at Rest: All uploaded data is encrypted using AES-256
• Encryption in Transit: All connections use TLS 1.3
• Isolated Storage: Each user's data is stored in separate, encrypted databases
• No Data Training: We never use your data to train AI models
• HIPAA Compliance: Our infrastructure is HIPAA-compliant with signed BAA
• Access Controls: Only you can access your data - even our team cannot view raw data

4. How We Use Your Information

We use the information we collect to:

• Provide and improve our analytics services
• Process your data queries
• Authenticate your account
• Send service-related communications
• Analyze platform usage to improve our services
• Comply with legal obligations

5. Information Sharing

We do not sell or rent your personal information. We may share information:

• With AI Providers: Query text (not your raw data) is sent to Claude AI for processing. Anthropic does not train on this data and deletes it after processing.
• With Service Providers: Companies that help us operate our platform (hosting, etc.)
• For Legal Compliance: When required by law or to protect rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Third-Party Integrations

When you connect third-party services (like QuickBooks), we:

• Only access data you explicitly authorize
• Store OAuth tokens securely (encrypted)
• Allow you to disconnect at any time
• Delete synced data when you disconnect

7. Data Retention

We retain your data as follows:

• Account Data: Until you delete your account
• Uploaded Data: Until you delete it or your account
• Query History: 90 days, then automatically deleted
• Analytics Data: Aggregated and anonymized, retained indefinitely

8. Your Rights and Choices

You have the right to:

• Access all data we have about you
• Download your uploaded data
• Delete your data and account
• Disconnect third-party integrations
• Opt-out of marketing communications

To exercise these rights, contact us at support@askbiq.com.

9. Cookies and Tracking

We use cookies for:

• Authentication: To keep you logged in
• Preferences: To remember your settings
• Analytics: To understand how our service is used

You can control cookies through your browser settings, but disabling them may affect functionality.

10. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. International Users

Our services are hosted in the United States. If you access our services from outside the U.S., your information may be transferred to and processed in the U.S., which may have different data protection laws than your country.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may also send you an email notification.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: